Privacy Policy

This Privacy Policy explains how SamiaAqsa Collection (“we”, “us”) collects, uses and protects your information when you visit samiaaqsa.com or place an order.

Information we collect

• Order details: your name, phone number, email, shipping and billing address, and the items you order.
• Account details: if you create an account, your login email and order history.
• Messages: anything you send us through our contact form, email or social media.
• Usage data: basic technical information such as browser type, device and pages visited, collected through cookies and analytics tools.

How we use it

• To process, deliver and support your orders, including Cash on Delivery confirmation calls.
• To reply to your questions and handle returns or refunds.
• To improve our website and products.
• To send offers or updates, only if you have subscribed. You can unsubscribe at any time.

Sharing your information

We do not sell your personal information. We share only what is needed with courier companies to deliver your order, with payment providers to process payments, and with service providers (such as hosting and analytics) that help us run the website. We may also disclose information when required by law.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can disable cookies in your browser, but some parts of the store may not work properly.

Data security and retention

We take reasonable steps to protect your information and keep order records only as long as needed for orders, returns, accounting and legal requirements.

Your choices

You can ask us to access, correct or delete your personal information at any time through our Contact page.

Changes

We may update this policy from time to time. The latest version will always be available on this page.